PROVA — organisme européen de certification des compétences individuelles. Vos compétences ont une signature.
PROVA — organisme européen de certification des compétences individuelles. Vos compétences ont une signature.
Legal information
| Company | PROVA |
| Legal form | // PLACEHOLDER |
| Registered office | Paris, France |
| SIRET | // PLACEHOLDER |
| contact@prova.io | |
| Last updated | April 2026 |
| Version | 1.0 |
These Terms of Sale (ToS) govern the contractual relationship between PROVA (hereinafter "PROVA") and any individual or legal entity (hereinafter the "Buyer") making a purchase on the app.prova.io or prova.io platform.
Any purchase implies unconditional acceptance of these Terms of Sale.
The purchase of any PROVA product or service constitutes full and unreserved acceptance of these Terms of Sale.
The Buyer declares having read and understood these terms before making a purchase.
PROVA reserves the right to amend these Terms at any time. The applicable Terms are those in force at the date of purchase.
PROVA offers:
Available certifications are described at prova.io/certifications. PROVA reserves the right to modify its catalogue at any time.
Prices are shown in euros inclusive of all taxes. VAT not applicable under article 261-4-4° of the French General Tax Code for training services.
Accepted payment methods:
Payment is due immediately upon ordering. The order is confirmed upon receipt of payment.
Each voucher is valid for a fixed period from the date of purchase — generally 12 months. The exact duration is indicated at the time of purchase.
A voucher is personal and may only be used by the person to whom it has been assigned. It grants one exam attempt.
An unactivated voucher may be transferred to another user via the enterprise portal. An activated voucher cannot be transferred.
An expired voucher cannot be used and does not entitle the holder to a refund, except in cases of force majeure as assessed by PROVA.
Candidates must present a valid identity document before any exam — online or at an approved centre.
Any fraudulent behaviour (communication with a third party, use of unauthorised documents, identity fraud) results in immediate exam cancellation without refund and may lead to account suspension.
An exam may be rescheduled up to 24 hours before it begins, free of charge. After this deadline, the voucher is considered used.
In the event of a technical incident attributable to PROVA during the exam, a new voucher is provided to the candidate free of charge.
Results are communicated immediately after exam submission. They are final and cannot be contested on the merits.
The PDF certificate is generated automatically upon passing. It is digitally signed by PROVA and downloadable from the candidate portal.
The validity period of the certificate is indicated on each certification page. Upon expiry, the certificate is no longer valid unless renewed.
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period.
For unactivated vouchers, a 14-day withdrawal period applies from the date of purchase, provided the voucher has not been used.
To exercise this right, contact support@prova.io.
An unactivated voucher may be refunded within 14 days of purchase upon request to support@prova.io.
An activated voucher (exam scheduled or in progress) cannot be refunded.
In the event of a technical incident attributable to PROVA that prevented the exam from taking place, PROVA will offer either a new voucher or a full refund.
Refunds are processed within 10 business days via the same payment method as the original purchase.
PROVA cannot be held liable for:
PROVA's liability is limited to the amount of the order concerned.
The processing of personal data is governed by PROVA's Privacy Policy, available at prova.io/confidentialite.
In accordance with the GDPR, the Buyer has the right of access, rectification, erasure and portability of their personal data. These rights may be exercised at privacy@prova.io.
All content on the PROVA platform (certifications, exam questions, frameworks, trademarks, logos) is the exclusive property of PROVA and is protected by intellectual property law.
Any reproduction, distribution or use without express authorisation is prohibited and may be subject to legal proceedings.
These Terms of Sale are governed by French law.
In the event of a dispute, an amicable resolution will be sought as a priority. Failing agreement, the dispute will be submitted to the competent courts of Paris.
European online dispute resolution platform: https://ec.europa.eu/consumers/odr